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Frequently asked questions

Shipping

When will my order be delivered?

What should I do if my order hasn’t been delivered yet?

Do I have to pay delivery charges?

Payment

How can I pay?

Returns

Is it possible to make a refund or an exchange?

Will you refund the taxes and duties I was charged on my order upon delivery?

Satoshi_one

Can I remove/change the insole?

How does the Satoshi_01 fit?

Is the material used eco-friendly?

Contact

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