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Frequently asked questions

Shipping

Can I cancel my order?

How much is shipping?

When will I be delivered?

What if my product has not arrived?

Can I change my shipping adress?

What about duties, VAT and taxes?

Do you ship to my country?

Payment

Which forms of payment can I use?

Can I use cryptos to pay?

How secure is shopping? Is my data protected?

How can I use my promotional code?

If I paid in crypto and want a refund, how does it works?

Returns

How much time I have to return my product ?

What if the size doesn't fit?

Blockchain

What's the Satoshi Studio app?

How is it certified on Ethereum?

Satoshi_one

How do I know what size is good for me?

Is your insole removable?

How can I take care of my Satoshi_one?

Is the material real leather or organic/eco leather?

Contact

How can I get in contact with you?