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Returns policy

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your size is wrong, we send you a new product in the right size free of charge (we provide free return labels). 

To be eligible for a return, your item must be unused and in the same condition that you received it, with the NFC holder. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 15 days after delivery.

 

Unlimited cancellation 

You are able to cancel your order at any point of time before shipping and get a full refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@satoshi-studio.com.

  

Exchanges

We replace items if they are defective, damaged or the size is not good. If you need to exchange it for the same item, send us an email at hello@satoshi-studio.com and send your item to: 18 RUE GASTON DE CAILLAVET, 75015 Paris, France.

  

Shipping

To return your product, you should mail your product to: 18 RUE GASTON DE CAILLAVET, 75015 paris, France

It is free, there is no shipping cost for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.